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IT Systems Status


System Name Status Details System Information
Advance Planned Outage
Planned Outage

There will be an upgrade for Advance completed on 7/20/19. Advance will be unavailable from 6:00AM until noon.

Planned Outage

There will be an upgrade for Advance completed on 7/20/19. Advance will be unavailable from 6:00AM until noon.

Advance/BSR is an Alumni/Development database system used to track Alumni donations and university fund raising campaigns.


Scheduled Downtime: Approximately 2am-2:30am

Last Updated: July 17th, 2019 3:51pm Central Time

Network Infrastructure Planned Outage
Planned Outage

There will be a network equipment upgrade for Southwest Hall, beginning Tuesday, July 23rd at 8:00 AM. During this upgrade, there will be a complete outage of voice, Wi-Fi, and wired data services. Wired data and voice services will return by 11:00 AM on Tuesday. Wi-Fi services will return gradually throughout the remainder of the work week as the equipment installation progresses. The HRL area will not be affected.

Planned Outage

There will be a network equipment upgrade for Southwest Hall, beginning Tuesday, July 23rd at 8:00 AM. During this upgrade, there will be a complete outage of voice, Wi-Fi, and wired data services. Wired data and voice services will return by 11:00 AM on Tuesday. Wi-Fi services will return gradually throughout the remainder of the work week as the equipment installation progresses. The HRL area will not be affected.

Last Updated: July 17th, 2019 3:49pm Central Time

AD File/Print Normal Normal.
Normal.

Scheduled Downtime: The P:, S:, and U: drives will be unavailable on Saturdays from 3 AM - 5 AM due to routine maintenance. During this time, access to these locations via MyStuff will also be unavailable.

Last Updated: June 12th, 2019 4:10pm Central Time

Astra Event/Course Scheduling Normal Normal.
Normal.

Scheduled Downtime: The Astra Cloud upgrade is complete and it's back up and running. We thank you for your patience!

Last Updated: May 22nd, 2019 11:00am Central Time

Banner Finance Reports Normal Normal.
Normal.

Banner Finance Reports are special Crystal reports accessible through the Banner Forms interface.


Scheduled Downtime: 1:00 AM to 5:00 AM daily.

Last Updated: May 24th, 2019 4:15pm Central Time

Banner Forms Normal Normal.
Normal.

The Banner pages consist of a client application that accesses the Banner database and is delivered through the web. Banner is the university's ERP (Enterprise Resource Planning) system.


Scheduled Downtime: Approximately 2:00 AM to 3:00 AM daily. Banner will be unavailable on Saturday, August 18th, 2018 from approximately 6:00 AM until 8:00 AM for scheduled maintenance.

Last Updated: May 24th, 2019 4:15pm Central Time

Blackboard (Online Courses) Normal Normal.
Normal.

Online course materials used for distance education courses and web-enhanced courses.


Scheduled Downtime: Blackboard will be unavailable Sundays between 3:01 a.m. and 4:40 a.m. (Central Time) due to system backups. Blackboard also may be unavailable due to scheduled maintenance between the hours of 5:00 a.m. and 7:00 a.m. (Central time) each morning.

Last Updated: July 2nd, 2019 8:22am Central Time

Departmental Computer Labs Normal Normal.
Normal.

General purpose computer labs for student users, with locations at TCCW 204, Cherry Hall 127, EST 345, Helm Library 2nd floor, Grise 239/243/335, MMTH 145, and extended campus labs... South Campus 140, Glasgow 163/165/231, Owensboro and Fort Knox.


Last Updated: February 20th, 2018 8:57am Central Time

E-Mail Normal Normal.
Normal.

E-mail stands for electronic mail and is a means of sending messages from one person to another using the Internet as your carrier, much like using the postal service. The WKU E-mail system includes not only the servers that process and distribute messages, but also webmail servers that allow users to access their mailboxes from a web site.


Last Updated: November 7th, 2018 8:12am Central Time

Mediasite Normal Normal.
Normal.

Mediasite is a lecture capture system that gives faculty and students the ability to record, view and share multimedia content.


Last Updated: February 20th, 2018 9:01am Central Time

myWKU Normal Normal.
Normal.

One-stop access to many applications, services and pertinent content, such as E-Mail, TopNet, and Blackboard.


Last Updated: February 20th, 2018 9:01am Central Time

NetID Authentication Normal Normal.
Normal.

Lightweight Directory Access Protocol. A typical LDAP server is a simple network-accessible database where an organization stores information about its authorized users and what privileges each user has. WKU uses LDAP for Blackboard logins, E-mail logins, open lab logins, and more.


Last Updated: February 20th, 2018 9:02am Central Time

Other Normal Normal.
Normal.

Scheduled Downtime: Databases, eBooks, and online journals provided by WKU Libraries will be inaccessible from approximately 6 AM to 8 AM on Thursday, January 17th to allow for software upgrades.

Last Updated: May 24th, 2019 2:56pm Central Time

Software Center Normal Normal.
Normal.

Website for procuring software used on personal and university-owned computers.


Last Updated: June 26th, 2019 8:08am Central Time

Student Technology Centers (Open Labs) Normal Normal.
Normal.

General purpose computer labs for students with locations at TCCW 204, Snell Hall 1104, Cherry Hall 127, Helm Library 2nd floor, Grise 239/243/335, MMTH 141, and extended campus labs... South Campus C223, Owensboro, Elizabethtown, Radcliff and Fort Knox.


Last Updated: June 19th, 2018 10:53pm Central Time

Telephone System Normal Normal.
Normal.

The telephone system consists of various physical lines and switches that route calls between telephones on campus or between campus phones and off-campus phones.


Last Updated: July 17th, 2019 11:33am Central Time

Topnet Normal Normal.
Normal.

Scheduled Downtime: Approximately 2:00 AM to 3:00 AM daily.

Last Updated: June 29th, 2019 10:03am Central Time

WKU InfoView Normal Normal.
Normal.

The WKU InfoView system (formerly ASA Reports) is an operational reporting system that is accessed through a web client (at infoview.wku.edu). WKU InfoView contains reports primarily oriented towards departments and advisors, but the system also processes finance reports linked from Banner and other reports linked from Topnet.


Scheduled Downtime: 1:00 AM to 5:00 AM daily.

Last Updated: May 24th, 2019 4:16pm Central Time

www.wku.edu Normal Normal.
Normal.

The WKU World Wide Web server stores a collection of online documents. This not only includes Western's main web site at www.wku.edu, but also various faculty and staff web sites.


Last Updated: February 20th, 2018 9:07am Central Time